FAQ’s

Do you do all of your work?

Yes of course. I do not sub-contract out projects, you will be working directly with me at all times so there is no agency or middle man. I do not use cheap, stock or designed templates. Each design I create has been carefully hand crafted by me from start to finish with your target audience in mind.

How long will the project take?

For smaller graphic design projects such as business card design, paper ad’s etc I would allow around a week turn around. For larger projects such a logo design and branding I would allow 1-2 weeks.

How does the design process work?

Once I have booked you in I will send you a short questionnaire to gain a better understanding of your design requirements and business goals. I will then do research into your market type, industry and competitors then get to the drawing board. Once I have some designs ready I will send these to you for your feedback. I will revise the design and we may go back and forth a few times until you are happy with the design. Once the design has been finalised and your remaining invoice has been paid, you will then receive the final design print files. I will be on hand should you ever need any tweaks done in the future.

Do I own my logo after it’s completed

As soon as the project has been completed and you have paid your final invoice for the design work, you will then own the design. Prior to this I have copyright over it and you do not have permission to use it in anyway or copy it.

What are your payment terms?

For new customers I require a 50% non-refundable deposit for bookings and prior to starting the project. (Unless otherwise arranged with me). The remaining balance is to be paid within 5 working days of completion of the project. I accept bank wire or cheque.

How do I find a print shop?

I don’t do any printing myself however I am happy to work with your local printer and follow their design guidelines and sizing when designing. If you are based in Tauranga, then Kale print on Cameron road are very good. You can get a free online quote on their printing costs here. If you are on a tight budget then vistaprint are cheap and print a range of products. Sign up to their emails and get their weekly coupon codes (get around 50% off with some of them).